1. General

Express Shipz Kart (“we,” “our,” “us”) aims to deliver your orders quickly and safely across India. By placing an order, you agree to the terms in this Shipping Policy along with our Terms & Conditions.

2. Serviceable Locations

  • We currently ship to most PIN codes across India.
  • Delivery to remote or restricted areas may not be possible. If we are unable to deliver to your location, you will be notified during checkout or via email/phone.

3. Processing Time

  • Orders are typically processed within [24–48 business hours] after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

4. Delivery Time

  • Standard delivery: [3–7 business days] depending on your location.
  • Express delivery (where available): [1–3 business days] at an additional charge.
  • Delivery timelines are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

5. Shipping Charges

  • Free shipping on orders above ₹[amount].
  • A flat shipping fee of ₹[amount] applies to orders below this amount.
  • Any special delivery charges (e.g., same-day shipping) will be displayed at checkout.

6. Order Tracking

  • Once your order is dispatched, you will receive an email/SMS with the tracking ID and courier details.
  • You can track your shipment using the link provided.

7. Address & Contact Details

  • Please provide a complete and accurate shipping address and contact number.
  • We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.

8. Undeliverable Packages

  • If a package is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal to accept, we will contact you.
  • Reshipping may incur additional charges.

9. Damaged or Lost Shipments

  • If your package is damaged or lost in transit, please contact us within [48 hours] of delivery/non-delivery at [support email / phone].
  • We will coordinate with our courier partners to resolve the issue or arrange a replacement/refund as per our Refund & Return Policy.

10. International Shipping

  • At present, we do not offer international shipping.